TCOgraphics currently delivers exclusively to addresses within the United Kingdom.

 

1. Delivery charges

Standard delivery is free on orders with a product value of £30 or more after discounts have been applied.

The available delivery charge for orders below £30 will be displayed at checkout before payment is completed.

Gift cards, store credit and delivery charges do not count towards the £30 free-delivery threshold.

 

2. Delivery service

All orders are dispatched using Royal Mail Tracked 48.

Tracking information will be provided by email once your order has been dispatched. Tracking may take a short time to become active after Royal Mail receives the parcel.

The delivery timeframe begins when an order is dispatched, not when it is placed.

 

3. Production and dispatch

TCOgraphics products are made to order. Each order requires production time before it can be dispatched.

The estimated production or dispatch timeframe will be displayed on the relevant product page, during checkout or in your order confirmation where applicable.

Production may take longer if we need additional artwork, information or approval from you. We will contact you if an issue is likely to materially delay your order.

 

4. Delivery estimates

Royal Mail Tracked 48 normally aims to deliver within approximately two to three working days after dispatch. This is an estimate and is not a guaranteed delivery date.

Delivery may take longer because of circumstances outside our reasonable control, including severe weather, seasonal demand, service disruption or an incorrect or incomplete delivery address.

If delivery by a particular date is essential, contact us before ordering so that we can confirm whether the requested timeframe is achievable.

 

5. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Contact hello@tcographics.com immediately if you notice an error. We may be able to correct the address before dispatch, but changes cannot be guaranteed once production or delivery arrangements have begun.

If an order is returned because the supplied address was incorrect, incomplete or inaccessible, an additional delivery charge may apply before it is sent again.

 

6. Missing or delayed orders

If tracking shows that your order has been delivered but you cannot locate it, check with other members of your household, neighbours and any safe place identified by Royal Mail.

If the order remains missing or tracking has not updated for an unreasonable period, contact hello@tcographics.com with your order number. We will investigate the matter with Royal Mail and provide an appropriate resolution where the parcel is confirmed to be lost.

Your contract is with TCOgraphics. Consumers will not be required to resolve a valid claim directly with Royal Mail.

 

7. Damaged deliveries

Please inspect your order when it arrives and contact us promptly if the parcel or products have been damaged during delivery.

Keep the products and packaging and send clear photographs to hello@tcographics.com together with your order number.

Damaged or faulty orders will be handled in accordance with our Refund and Returns Policy.

 

8. International delivery

We do not currently deliver outside the United Kingdom.

Orders submitted with an address outside the United Kingdom may be cancelled and refunded.

 

9. Contact

Questions about production, dispatch or delivery can be sent to:

Email: hello@tcographics.com
Correspondence address: TCOgraphics,  Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom

Last updated: 06/09/2026